Florida Teacher Certification Examinations (FTCE) Subject Area Practice Test

What term describes the process of helping students achieve a successful resolution to a dispute without violence?

1. Conflict negotiation

2. Conflict resolution

3. Conflict mediation

4. Conflict arbitration

The correct answer is: Conflict mediation

The term that best describes the process of helping students achieve a successful resolution to a dispute without violence is conflict resolution. This process encompasses various strategies and practices that guide individuals to resolve their differences through mutual agreement, understanding, and communication. Conflict resolution emphasizes the importance of dialogue, empathy, and cooperation, allowing conflicting parties to work together to find a solution that meets everyone's needs, rather than resorting to adversarial methods or violence. In educational settings, effective conflict resolution can foster a positive environment, enhance relationships among students, and teach valuable life skills essential for navigating interpersonal challenges. While conflict mediation and arbitration involve intermediary roles in resolving conflicts, conflict resolution stands as the broader term that encapsulates the entire process of achieving an amicable outcome. Mediation specifically refers to the use of a neutral third party to facilitate the negotiation, while arbitration involves a binding decision from an external authority. Both are components of the conflict resolution spectrum but not synonymous with the entire process itself.